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Rest assured
Our sculptures are created using skilled hands that truly care about each piece. Each sculpture is hand cast in the UK, not by a machine in a big overseas factory. We carefully package and protect each order to ensure the sculpture arrives to you in the same condition it left us. We stand behind our products. If you ever feel, during the life of the piece, that we’ve missed your expectations please let us know. We will be honoured to make it right.

Materials
Our models are made of a very hard resin plaster, which is free of toxic solvents. Some of the detailing, such as window frames and doors, are made of etched brass or nickel silver. The bases and some of the backs of the models are covered in black felt.

Packaging
Our models are delivered in beautiful black presentation boxes and are neatly packed with an informative description of the building. If you want us to include a gift message then please specify this in the additional information box at checkout. The outer box is made of strong double walled cardboard.

Delivery
We nearly always use UPS to deliver orders. We have been very impressed by their service. However, we do offer a no quibble returns policy just in case. Occasionally we may use another courier service.

Gift options
We offer gift card and wrapping options for a small fee. These options are available at checkout.

Returns
We are happy to organise a full refund if the model is faulty, broken or simply unwanted.


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CHISEL + MOUSE, STUDIO 1, HOOKLANDS FARM, SCAYNES HILL, WEST SUSSEX, RH17 7NG, UNITED KINGDOM · +44(0)1273 251 335 · STORE@CHISELANDMOUSE.COM